DREX Associate - Cavite

<h2>1. Community Leadership &amp; Engagement</h2><ul>
<li>Empower and support the community structure and its designated leaders.</li>
<li>Align operations with company policies, programs, and performance targets.</li>
<li>Act as the primary liaison between management and the community to ensure operational synergy.</li>
<li>Disseminate official updates and directives with clarity and consistency.</li>
</ul><h2>2. Performance Monitoring &amp; Coaching</h2><ul>
<li>Analyze community performance metrics (e.g., activity rates, cancellations, ratings, and KPI compliance).</li>
<li>Acknowledge top performers and provide targeted coaching for those requiring improvement.</li>
<li>Drive training and development initiatives to elevate overall community standards.</li>
</ul><h2>3. Community Support &amp; Case Handling</h2><ul>
<li>Resolve community concerns with speed, empathy, and professionalism.</li>
<li>Streamline assistance requests by coordinating effectively with relevant departments.</li>
<li>Synthesize community feedback into actionable insights for the management team.</li>
</ul><h2>4. Program Design &amp; Execution</h2><ul>
<li>Conceptualize and launch welfare, engagement, and productivity programs.</li>
<li>Facilitate inter-departmental projects that require community mobilization.</li>
<li>Oversee incentive programs and rigorously monitor their ROI and effectiveness.</li>
</ul><h2>5. Competitor &amp; Market Intelligence</h2><ul>
<li>Monitor competitor shifts and track community sentiment to anticipate market trends.</li>
<li>Deliver data-driven recommendations to guide strategic decision-making.</li>
</ul><h2>6. Governance &amp; Compliance</h2><ul>
<li>Enforce strict adherence to company policies and operational standards.</li>
<li>Identify operational gaps and propose proactive, actionable solutions.</li>
<li>Provide strategic input on new programs and budgets, pending formal authorization.</li>
</ul><h2>7. Continuous Improvement</h2><ul>
<li>Adopt industry best practices and share knowledge internally to foster a culture of learning.</li>
<li>Engage in ongoing professional development to remain at the forefront of the field.</li>
<li>Execute special projects and high-priority initiatives as assigned.</li>
</ul><h2>Requirements</h2><ul>
<li>Bachelor's Degree of any related course</li>
<li>3+ years experience in operations management, preferably in the transportation or logistics industry.</li>
<li>Computer literate, experience in google sheets, docs and forms.</li>
<li>Good Communication Skills, computer literate, experience in google sheets, docs and forms.</li>
<li>Willing to work beyond his regular working hours if necessary, can perform other department processes with less supervision.</li>
</ul>