Payments & Fraud Lead

<h3>Accountabilities:</h3><li>Own the end-to-end withdrawal process, ensuring requests are reviewed, approved, and processed accurately and within agreed service levels.</li><li>Monitor payment platform and processor balances to maintain sufficient liquidity and proactively identify potential payout shortfalls.</li><li>Track transaction volumes, processing performance, and turnaround times, taking action when volumes increase or operational issues emerge.</li><li>Identify, escalate, and follow through on payment-related issues until they are fully resolved.</li><li>Improve payment workflows and processes to make withdrawals faster, more efficient, and more reliable.</li><li>Monitor player activity and transactions to identify fraud, bonus abuse, multi-accounting, collusion, and other suspicious behavior.</li><li>Investigate suspicious accounts and transactions and make informed decisions regarding holds, reviews, and escalations.</li><li>Identify vulnerabilities in promotions, payment processes, and account rules and work with relevant teams to strengthen controls.</li><li>Monitor emerging fraud patterns and abuse techniques across crypto payments and online gaming environments and adapt controls accordingly.</li><li>Balance effective fraud prevention with a smooth, efficient customer experience.</li><li>Lead, organize, and develop the payments team, including setting priorities, managing schedules, and establishing quality standards.</li><li>Coach team members on approvals, investigations, holds, and escalations to promote consistent and well-informed decisions.</li><li>Monitor individual and team performance, providing regular feedback, coaching, and support.</li><li>Own team performance against key metrics such as payout speed, accuracy, operational quality, and fraud detection.</li><li>Partner with VIP, Customer Support, Product, Business, and Portfolio Management teams to resolve payment and fraud-related issues.</li><li>Share payment trends, fraud insights, operational risks, and performance metrics with leadership and relevant stakeholders.</li><h2>Requirements:</h2><li>Previous experience in payments operations, fraud, risk, transaction monitoring, or a related field, ideally within iGaming, crypto, fintech, or another high-volume transactional environment.</li><li>Strong understanding of withdrawal processes, payment processing, liquidity management, and transaction flows.</li><li>Demonstrated ability to identify, investigate, and prevent fraud, abuse, and suspicious activity.</li><li>Previous experience managing a team or demonstrated readiness to take on people-leadership responsibilities.</li><li>Strong analytical and decision-making skills, with the ability to make sound judgments under time pressure.</li><li>Comfortable working with transaction data and investigating unusual or potentially fraudulent activity.</li><li>Familiarity with crypto payments and on-chain transaction monitoring.</li><li>Working knowledge of AML and KYC processes and their application within payments and risk operations.</li><li>Experience using fraud detection, transaction monitoring, or risk management tools.</li><li>Strong understanding of fraud and payment data analysis, with the ability to identify patterns and translate findings into actionable controls.</li><li>Excellent communication and collaboration skills, with the ability to coordinate effectively across multiple teams.</li><li>Proactive, hands-on approach with a strong sense of ownership and accountability.</li><li>Ability to operate effectively in a fast-paced, international, and highly autonomous environment.</li><li>Strong organizational skills and the ability to prioritize competing operational and risk-related demands.</li><h2>Benefits:</h2><li>Fully remote work with the flexibility to work from an eligible location.</li><li>
<strong>25 days of paid time off</strong>.</li><li>Equipment allowance to support an effective remote working setup.</li><li>International and fast-paced working environment with significant autonomy and ownership.</li><li>Opportunity to directly influence payment operations, fraud prevention, and the overall customer experience.</li><li>Exposure to payments, cryptocurrency, fraud prevention, risk management, and online gaming operations.</li><li>Opportunity to lead and develop a specialized payments team.</li><li>High-impact role with the ability to introduce operational improvements and strengthen fraud and payment controls.</li>