Community Manager - Amman

<h3><strong>Key Responsibilities</strong></h3><ul>
<li>Manage day-to-day community engagement across all social media platforms, including comments, direct messages, and mentions.</li>
<li>Respond to high volumes of community interactions in a timely, professional, and brand-aligned manner, ensuring consistency in tone of voice.</li>
<li>Plan, schedule, and publish content across multiple social media platforms, ensuring posts go live accurately and in line with the content calendar.</li>
<li>Monitor brand conversations, sentiment, and industry trends using social listening tools such as Brandwatch, Sprinklr, Meltwater, or similar platforms.</li>
<li>Identify audience insights, recurring themes, and engagement patterns, and translate them into actionable recommendations for content and strategy teams.</li>
<li>Prepare and deliver structured performance reporting on a weekly, monthly, quarterly, and annual basis, covering community engagement, sentiment analysis, and key trends.</li>
<li>Escalate sensitive, high-risk, or reputational issues to relevant internal stakeholders in a timely and controlled manner.</li>
</ul><h2>Requirements</h2><ul>
<li>2-4+ years in community management, social media, or digital engagement roles in fast-paced environments.</li>
<li>Degree in Marketing/Communications or similar preferred, with strong teamwork, judgment, and a proactive, calm approach under pressure.</li>
<li>Strong understanding of Instagram, TikTok, X, LinkedIn, YouTube and Facebook, including engagement and best practices.</li>
<li>Experience with tools like Brandwatch, Hootsuite Insights, or similar with ability to extract insights.</li>
<li>Experience scheduling, publishing, and managing posts across multiple platforms.</li>
<li>Strong English &amp; Arabic writing skills, with ability to manage high-volume comments/DMs while maintaining tone and accuracy.</li>
</ul>