Service Desk Engineer (English + Hindi/Korean/Mandarin)

<h2>Must Have:</h2><ol>
<li>Knowledge on End User Computing Devices (Laptop / Desktop / VDI)</li>
<li>Ability to provide technical support over the phone</li>
<li>Excellent Oral and Written Communication skills</li>
<li>Hands on Experience on resolving customer issues related to the infrastructure</li>
<li>Assist with support of network connectivity, PCs, and VPN connectivity</li>
<li>Experience on Remote Desktop Client Software’s</li>
<li>Ability to resolve and or provide work around</li>
<li>Anticipate customer needs and proactively identifies solutions</li>
<li>Enthusiastic Maintain high customer / end user satisfaction</li>
<li>Strong in Communication skills and inter-personal skills.</li>
<li>Should have good experience in troubleshooting hardware issues for both desktops and laptops.</li>
<li>Should have experience in Active Directory and desktop engineering</li>
<li>Hands on experience on VMware and VDI troubleshooting.</li>
<li>Languages Support:</li>
</ol><h2>Good-To-Have</h2><ol>
<li>Ability to think around problems and come up with creative solutions</li>
<li>Service Now Ticketing Tool Knowledge</li>
<li>Microsoft Certification</li>
</ol>