Principal Business Analyst

<h3>Accountabilities:</h3><li>Partner with Product Management to translate product vision, strategy, and roadmap priorities into detailed end-to-end User Acceptance Journeys and test cases spanning policy administration through claims.</li><li>Work with business consultants, business analysts, and subject matter experts to ensure journeys reflect real-world business users, customer-service processes, carrier environments, and different operating models.</li><li>Collaborate with Product Owners to understand release outcomes and translate them into comprehensive end-to-end test scenarios and acceptance criteria.</li><li>Lead requirements gathering for life insurance claims capabilities, working closely with business stakeholders, subject matter experts, and IT teams.</li><li>Analyze existing business processes and systems to identify opportunities for optimization, automation, productivity improvements, and enhanced customer experiences.</li><li>Work closely with testing teams to ensure adequate requirements coverage and that different business, functional, and scenario patterns are appropriately represented.</li><li>Conduct User Acceptance Testing (UAT) to validate that product solutions meet defined business requirements and expected outcomes.</li><li>Collaborate with implementation and production customers to identify the causes of defect leakage and recommend improvements to quality assurance processes.</li><li>Support issue analysis, technical and business triage, and resolution activities during testing and production while helping maintain critical product service levels.</li><li>Act as a product champion by demonstrating product capabilities and clearly articulating features, functionality, business value, and underlying rationale to internal and external audiences.</li><li>Present product features and capabilities through demonstrations to customers, stakeholders, and broader audiences.</li><li>Support project management activities, including planning, status reporting, issue tracking, prioritization, and resolution.</li><li>Maintain strong knowledge of life insurance policy administration systems, claims processes, industry trends, emerging technologies, and the insurance technology marketplace.</li><li>Track roadmap execution and delivery effectiveness using data-driven analysis and provide insights that support prioritization and continuous improvement.</li><li>Coach and provide constructive feedback to team members, helping strengthen business analysis capabilities and support professional development.</li><li>Promote a first-time-right quality mindset and continuously identify opportunities to increase product value, efficiency, and customer satisfaction.</li><h2>Requirements:</h2><li>15+ years of professional experience, including 10+ years working with Life &amp; Annuity and/or Group insurance products and processes.</li><li>Extensive experience working with insurance software packages, preferably within policy administration systems, claims, or related enterprise insurance platforms.</li><li>Strong knowledge of Life and Annuity and Group insurance domains, with significant expertise in either policy administration or claims.</li><li>Blend of business and technical expertise across core insurance processes, data, digital platforms, and cloud-based enterprise systems.</li><li>Strong understanding of insurance technology vendors, product landscapes, emerging technologies, competitive developments, and industry trends.</li><li>Demonstrated experience translating product vision and strategy into actionable roadmaps, business requirements, user journeys, and acceptance scenarios.</li><li>Strong understanding of quality assurance, UAT, requirements coverage, defect analysis, and end-to-end testing practices.</li><li>Excellent business process analysis skills, with a strong ability to identify inefficiencies and recommend practical improvements.</li><li>Outstanding analytical and problem-solving capabilities, supported by a highly data-driven approach to planning, tracking, and evaluating product delivery.</li><li>Strong stakeholder-management skills and the ability to build trusted relationships with technical and non-technical stakeholders at all organizational levels.</li><li>Proven ability to influence cross-functional teams and drive outcomes without relying on formal authority.</li><li>Excellent written, verbal, presentation, and storytelling skills, with the ability to communicate complex concepts in compelling and accessible ways.</li><li>Experience working effectively with global, distributed, and remote teams across different time zones.</li><li>Strong organizational and multitasking skills, with the ability to manage competing priorities and deliver against deadlines without compromising attention to detail.</li><li>Experience with SAFe Agile development practices and processes; SAFe Practitioner certification is preferred.</li><li>Bachelor’s degree or equivalent in Computer Science, Engineering, Banking &amp; Finance, or a related discipline; a Master’s degree is an advantage.</li><li>Actuarial qualification is preferred.</li><li>Experience configuring banking or financial-services products is an advantage.</li><li>Experience creating complex Excel workbooks, writing macros, or working with programming languages is a plus.</li><li>Experience with enterprise insurance platforms is advantageous.</li><li>Strong growth mindset, curiosity, initiative, and willingness to explore opportunities beyond assigned responsibilities to improve overall business and product value.</li><h2>Benefits:</h2><li>Fully remote working opportunity based in India.</li><li>Senior-level role with significant influence over product quality, business analysis, and insurance technology solutions.</li><li>Opportunity to work on products serving the Life, Annuity, and Group insurance markets.</li><li>Exposure to complex insurance operations, policy administration, claims, cloud technologies, and digital enterprise platforms.</li><li>Collaboration with global product, technology, business, testing, implementation, and customer teams.</li><li>Opportunity to influence product roadmaps, quality processes, user journeys, and end-to-end customer experiences.</li><li>Opportunities to coach and develop other business analysts and team members.</li><li>Exposure to emerging technologies and evolving trends within the insurance technology sector.</li><li>Opportunity to participate in customer-facing product demonstrations and strategic discussions.</li><li>Professional growth through cross-functional projects, complex business challenges, and international collaboration.</li>