Principal Consultant - Oracle Cloud SCM - Managed Services

Accountabilities:

The Principal Consultant will oversee Oracle SCM application support, functional solution design, and service optimization, ensuring reliable operations and continuous alignment with business requirements.

• Lead application support, configuration, enhancements, and continuous improvement initiatives across Oracle Fusion Cloud and Oracle EBS SCM.
• Provide functional expertise across Order Management, Inventory, Purchasing, Procurement, Manufacturing, ASCP/Planning, Product Information Management (PIM), and Cost Management. Knowledge of Oracle Transportation Management (OTM) and Global Trade Management (GTM) is an advantage.
• Lead business requirements gathering, process analysis, fit-gap assessments, and functional solution design.
• Resolve production incidents, service requests, and defects within established service-level agreements (SLAs).
• Troubleshoot complex functional and integration issues, coordinating with technical teams and subject-matter experts to achieve timely resolution.
• Conduct root cause analysis (RCA) for critical and recurring incidents, recommending preventive measures and sustainable solutions.
• Coordinate with Oracle Support on critical production issues, service requests, and escalations.
• Review Oracle quarterly updates, assess business and system impacts, evaluate new features, and identify opportunities for optimization.
• Support the transition to Oracle Redwood UI, including feature assessments, configuration, testing, demonstrations, adoption, and end-user guidance.
• Evaluate and recommend relevant Oracle-delivered AI and automation capabilities to improve SCM business processes.
• Develop and maintain functional documentation, test scripts, standard operating procedures (SOPs), process flows, and user training materials.
• Conduct customer demonstrations, workshops, training sessions, and knowledge-transfer activities for business and support teams.
• Participate in knowledge transfer from implementation teams and support the transition to ongoing application management.
• Identify opportunities to improve business processes, optimize system performance, and increase the utilization of existing Oracle SCM capabilities.

Requirements:

The ideal candidate is a senior Oracle SCM consultant with extensive experience in enterprise supply chain applications, managed services, and stakeholder engagement. They combine strong functional knowledge with analytical problem-solving skills and the ability to lead complex support and optimization initiatives in demanding business environments.

• At least 12 years of overall professional experience.
• A minimum of 5–7 years of hands-on experience with Oracle Fusion SCM Cloud.
• At least five years of experience in onsite or onshore roles.
• Strong functional expertise in Oracle Fusion SCM Cloud and Oracle EBS SCM.
• Practical knowledge of key SCM modules, including Order Management, Inventory, Purchasing, Procurement, Manufacturing, ASCP/Planning, PIM, and Cost Management.
• Experience working directly with BPOs, business users, and key stakeholders to gather requirements, resolve issues, and deliver successful outcomes.
• Proven ability to lead requirements gathering, fit-gap analysis, process assessments, and functional solution design.
• Experience managing production support, incident resolution, service requests, defect management, and SLA-driven service delivery.
• Strong troubleshooting, integration analysis, and root cause analysis capabilities.
• Experience coordinating with Oracle Support and managing critical escalations.
• Ability to assess quarterly releases, support Redwood UI adoption, and evaluate AI and automation opportunities.
• Strong documentation, testing, training, workshop facilitation, and knowledge-transfer skills.
• Excellent communication, stakeholder management, and cross-functional collaboration abilities.
• An analytical, proactive approach to continuous improvement, operational excellence, and system optimization.

Benefits:

• Opportunity to work on complex Oracle Fusion SCM Cloud and Oracle EBS enterprise environments.
• Exposure to advanced cloud capabilities, including Oracle Redwood UI, AI, and automation.
• Opportunities to lead functional initiatives and drive continuous improvement across supply chain processes.
• Collaboration with business stakeholders, technical experts, and enterprise support teams.
• Scope to influence application performance, service quality, and long-term business outcomes.