Senior Executive - MIS (Hybrid) | MOA Pasay

<h2>Work Setup: Hybrid (Most of the time is WFH 4 to 6 days onsite per month)</h2><h2>Work Location: MOA, Pasay</h2><h2>Required Educational Attainment:</h2><ul><li>With minimum of 2 years of College Education (No back subjects)</li></ul><h2>Required Experience:</h2><ul><li>Minimum of 6 months to 1 year MIS experience in BPO operations.</li></ul><h2>Responsibilities:</h2><ul>
<li>Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels.</li>
<li>Establish and oversee real-time alerts for any variations from set performance benchmarks, responding swiftly to address potential concerns.</li>
<li>Efficiently allocate resources, including agents and queues, to guarantee optimal coverage during both peak and off-peak periods.</li>
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