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RTA Lead - UK Financial Collections (Centris, QC)

Tasq Staffing Solutions, Inc.

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Work arrangement
On-site
Location
Quezon City, Metro Manila, PH
Compensation
Not disclosed
Apply by
April 14, 2027

About this role

Work Setup: Onsite

Location: Centris, QC

Schedule: Shifting, UK time

Qualifications:

  • Bachelor's Degree
  • 2+ years managing RTA teams.
  • Experience managing multiple queues and geographies.
  • SLA Achievement
  • Schedule Adherence
  • Occupancy
  • Forecast Variance
  • Abandonment %
  • Queue Management Accuracy

Responsibilities:

  • Live Operations Oversight: Track multiple dashboards, service level agreements (SLAs), and queue volumes simultaneously to prevent performance dips.
  • Team Leadership: Supervise, mentor, and coordinate a team of junior and mid-level real-time analysts.
  • Decision-Making and Escalation: Make fast choices regarding overtime requests, capacity gaps, and high-risk SLA situations, escalating major issues to operations managers.
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