Product Designer - Communications

<h3>Accountabilities:</h3><li>Design polished, intuitive communication experiences across text messaging, secure messaging, staff notifications, and related product surfaces.</li><li>Own smaller product design projects end to end, from understanding customer and business problems through prototyping, iteration, and launch.</li><li>Bring strong interaction design and visual craft to product experiences, paying close attention to states, transitions, microinteractions, and meaningful details.</li><li>Work closely with developers throughout the development process to ensure designs are implemented accurately and effectively.</li><li>Use and champion the design system to create consistent, familiar experiences across communication workflows and product surfaces.</li><li>Participate in customer research sessions and translate customer feedback and insights into sharper concepts, prototypes, and product solutions.</li><li>Collaborate with Product Managers, designers, developers, and go-to-market partners to align customer needs, product strategy, and execution.</li><li>Build strong relationships with designers in adjacent teams and contribute to a cohesive design practice.</li><li>Take ownership of work proactively, anticipating upcoming needs and identifying opportunities for improvement without waiting for formal assignments.</li><li>Incorporate AI thoughtfully and responsibly into the design process, using tools such as Claude Code to prototype quickly and increase design efficiency.</li><li>Contribute to a culture of high-quality design, open communication, psychological safety, continuous learning, and customer-focused decision-making.</li><h2>Requirements:</h2><li>At least 2 years of professional product design experience in a commercial environment, with experience shipping customer-facing features.</li><li>Solid understanding of how product teams operate and how design collaborates with Product Management and Engineering throughout the software development lifecycle.</li><li>Strong interaction design and visual design skills, with an appreciation for detailed states, transitions, microinteractions, and polished user experiences.</li><li>Proficiency with Figma and experience working effectively within an established design system.</li><li>Comfort using AI-powered development and prototyping tools, such as Claude Code, as part of a modern design workflow.</li><li>Strong bias toward action, with the ability to anticipate needs, stay closely connected to teammates, and proactively take ownership.</li><li>Curiosity and confidence to ask questions, challenge assumptions constructively, and contribute ideas regardless of seniority.</li><li>Openness to feedback and a growth-oriented mindset, with a willingness to continuously refine your craft.</li><li>Strong collaboration and communication skills, particularly when working closely with developers, product managers, researchers, and other designers.</li><li>Customer-focused mindset with a genuine interest in understanding user needs and translating them into practical, engaging experiences.</li><li>Ability to work effectively in a remote environment while building strong relationships and maintaining clear communication.</li><li>Candidates who do not meet every listed qualification but demonstrate strong potential and enthusiasm for the role are encouraged to apply.</li><h2>Benefits:</h2><li>Annual salary range of<strong>CAD $92,000–$138,000</strong>, reflecting the opportunity for compensation growth as skills, experience, and impact develop.</li><li>Typical starting salary of approximately<strong>CAD $109,300</strong>for candidates joining at the accomplished level.</li><li>Transparent compensation structure with regular career development and compensation conversations.</li><li>Comprehensive benefits package.</li><li>Remote work opportunity within Canada.</li><li>Opportunities for professional growth and mentorship, including the potential to progress toward a senior design role.</li><li>A collaborative environment that emphasizes psychological safety, open communication, learning, and meaningful customer impact.</li><li>Opportunities to work on communication products that directly support healthcare clinics and their patients.</li><li>Exposure to the full product lifecycle, from customer research and early concepts through development, launch, and go-to-market.</li><li>Opportunity to use modern AI tools to enhance prototyping, exploration, and design workflows.</li><li>An inclusive, growth-oriented culture that values adaptability, resilience, curiosity, humility, and continuous improvement.</li>