CS & Front Office Staff

<ul>
<li>Assist customers with account inquiries, transactions, and requests</li>
<li>Process banking transactions accurately and within SLA</li>
<li>Provide accurate information on bank products and services</li>
<li>Escalate complex or unresolved issues to the Customer Service Lead</li>
<li>Maintain complete and accurate transaction documentation</li>
<li>Follow standard operating procedures and service scripts</li>
<li>Identify cross-sell/up-sell opportunities within service guidelines</li>
<li>Uphold customer protection and data confidentiality standards</li>
</ul><h2>Requirements</h2><ul>
<li>Diploma or Bachelor's degree</li>
<li>1-2 years customer service experience, banking preferred</li>
<li>Good communication in local, Portuguese, and/or English</li>
</ul><h2>Benefits</h2><ul>
<li>Communication</li>
<li>Customer orientation</li>
<li>Attention to detail</li>
<li>Teamwork</li>
</ul>