Product Manager, Billing & Collections

<h3>Accountabilities:</h3><li>
<strong>Product strategy and roadmap ownership:</strong>Define and execute the long-term product vision, strategy, and multi-quarter roadmap for billing and collections, balancing customer value, revenue opportunities, financial risk, and engineering complexity.</li><li>
<strong>Customer and market research:</strong>Develop a deep understanding of customer needs, industry trends, competitive offerings, and product performance to identify high-impact opportunities and prioritize solutions.</li><li>
<strong>Billing and payment innovation:</strong>Drive improvements across subscription management, recurring payments, invoicing, payment recovery, dunning processes, customer notifications, and automated collections workflows.</li><li>
<strong>Cross-functional collaboration:</strong>Partner with engineering, design, data science, finance, legal, compliance, customer success, and go-to-market teams to define requirements, coordinate delivery, and launch reliable product experiences.</li><li>
<strong>Product analytics and experimentation:</strong>Establish meaningful product metrics and use analytics, controlled experiments, and customer feedback to evaluate performance and guide product decisions.</li><li>
<strong>Revenue optimization and churn reduction:</strong>Identify and implement opportunities to increase payment success, improve collections and recovery rates, reduce involuntary churn, and strengthen customer retention.</li><li>
<strong>Automation and AI adoption:</strong>Evaluate and introduce automation and AI-powered capabilities where they can improve payment outcomes, streamline operations, enhance risk management, or deliver better customer experiences.</li><li>
<strong>Product execution and delivery:</strong>Translate complex business problems into clear product requirements, prioritize development initiatives, communicate trade-offs, and maintain momentum from discovery through launch.</li><li>
<strong>Stakeholder alignment:</strong>Build consensus across technical and non-technical teams, communicate product priorities and decisions effectively, and ensure alignment between product investments and business objectives.</li><li>
<strong>Performance evaluation and continuous improvement:</strong>Measure the impact of roadmap initiatives on revenue, adoption, customer satisfaction, operational efficiency, and risk reduction, using insights to inform future improvements.</li><h2>Requirements:</h2><li>Bring at least<strong>10 years of product management experience</strong>, with a proven track record of managing complex products from strategy and discovery through development, launch, and optimization.</li><li>Have experience in payments, billing, financial technology, SaaS subscriptions, commerce, or a closely related domain.</li><li>Demonstrate strong customer empathy, commercial awareness, and analytical capabilities, with the ability to turn ambiguous challenges into clear product strategies and measurable outcomes.</li><li>Possess experience developing product visions, managing multi-quarter roadmaps, prioritizing competing initiatives, and balancing customer needs, revenue potential, risk, and technical constraints.</li><li>Have a strong understanding of billing and payment workflows, subscription models, revenue operations, or related financial technology processes.</li><li>Demonstrate the ability to use product analytics, experimentation, and performance metrics to evaluate initiatives, validate assumptions, and guide strategic decisions.</li><li>Be an effective cross-functional leader who can align engineering, design, data science, finance, legal, compliance, and customer-facing teams around shared goals.</li><li>Possess excellent written and verbal communication skills, with the ability to articulate product decisions, explain complex concepts, and influence executives, engineers, and business stakeholders.</li><li>Demonstrate sound business judgment, structured problem-solving, and the ability to navigate ambiguity while maintaining execution momentum in a complex environment.</li><li>Hands-on experience with subscription billing, dunning, payment recovery, payment routing, fraud and risk management, or API-based platforms is particularly valuable.</li><li>Familiarity with data-driven product development, AI-powered product capabilities, and workflow automation is an advantage.</li><li>Be results-oriented, with the ability to connect product strategy to measurable improvements in payment performance, revenue recovery, customer retention, operational efficiency, and risk reduction.</li><li>Be comfortable working remotely and collaborating effectively with distributed, multidisciplinary teams.</li><h2>Benefits:</h2><li>
<strong>Competitive compensation:</strong>Annual base salary ranging from<strong>$132,000 to $165,000 USD</strong>, depending on experience, qualifications, skills, geographic location, and other relevant factors.</li><li>
<strong>Additional compensation opportunities:</strong>Eligible employees may receive bonuses, equity, or other incentive-based compensation, where applicable.</li><li>
<strong>Flexible paid time off:</strong>An open PTO policy provides flexibility in planning time away from work.</li><li>
<strong>Quarterly company-wide days off:</strong>Dedicated Days of Disconnect allow employees to recharge and maintain a healthy work-life balance.</li><li>
<strong>Family-friendly leave:</strong>Parental leave and Pawternity Leave to support employees during important family milestones.</li><li>
<strong>Comprehensive healthcare:</strong>Medical, dental, and vision coverage.</li><li>
<strong>Employee assistance program:</strong>Access to support and resources for personal and emotional well-being.</li><li>
<strong>Mental wellness benefits:</strong>A premium Calm app subscription for employees and up to four eligible dependents aged 16 and older.</li><li>
<strong>Fitness and wellness reimbursement:</strong>A quarterly reimbursement to support personal fitness and well-being goals.</li><li>
<strong>Professional development:</strong>Opportunities to strengthen product leadership capabilities, expand technical expertise, and pursue continued learning.</li><li>
<strong>Remote-first flexibility:</strong>Work remotely within the United States while collaborating with colleagues across distributed teams.</li><li>
<strong>Inclusive work culture:</strong>Join a collaborative environment that values diverse perspectives, mutual respect, continuous learning, and professional growth.</li><li>
<strong>Meaningful business impact:</strong>Lead product initiatives that improve payment reliability, reduce customer churn, strengthen revenue performance, and enhance the customer experience at scale.</li>