Product Manager, Billing & Collections

<h3>Accountabilities:</h3><li>
<strong>Product strategy and roadmap ownership:</strong>Define and execute the long-term product vision, strategy, and multi-quarter roadmap for billing and collections, balancing customer value, revenue opportunities, financial risk, and engineering complexity.</li><li>
<strong>Customer and market insights:</strong>Develop a deep understanding of customer needs, industry trends, competitive offerings, and business challenges through customer feedback, market research, and product analytics.</li><li>
<strong>Billing and payment optimization:</strong>Drive improvements across subscription management, recurring payments, invoicing, payment processing, collections, payment recovery, customer notifications, and automated workflows.</li><li>
<strong>Cross-functional product leadership:</strong>Collaborate with engineering, design, data science, finance, legal, compliance, customer success, and go-to-market teams to define requirements, prioritize initiatives, and deliver reliable product experiences.</li><li>
<strong>Data-driven decision-making:</strong>Establish and monitor key product performance indicators, using analytics, experimentation, and customer feedback to guide prioritization and evaluate product effectiveness.</li><li>
<strong>Payment recovery and churn reduction:</strong>Identify opportunities to improve payment success rates, reduce involuntary customer churn, optimize collections processes, and increase recovered revenue.</li><li>
<strong>Innovation and automation:</strong>Explore and implement automation and AI-powered capabilities where they can meaningfully improve payment outcomes, operational efficiency, risk management, and customer experiences.</li><li>
<strong>Product delivery and execution:</strong>Translate complex business and customer challenges into clear product requirements, communicate priorities effectively, and maintain momentum across product development and launch activities.</li><li>
<strong>Stakeholder alignment:</strong>Build consensus among technical and non-technical stakeholders, communicate product decisions and trade-offs, and ensure alignment between product investments and organizational objectives.</li><li>
<strong>Performance measurement and continuous improvement:</strong>Evaluate product adoption, customer feedback, revenue impact, cost efficiency, and risk reduction to ensure roadmap investments deliver measurable results.</li><h2>Requirements:</h2><li>Bring at least 10 years of product management experience, with a proven track record of owning complex products from strategic planning through development, launch, and ongoing optimization.</li><li>Have professional experience in payments, billing, financial technology, SaaS subscriptions, commerce, or a closely related product domain.</li><li>Demonstrate strong customer empathy and the ability to translate customer needs, market opportunities, and business challenges into clear product strategies and measurable outcomes.</li><li>Possess excellent analytical and business judgment skills, with experience using product metrics, experimentation, and data insights to guide prioritization and evaluate performance.</li><li>Have demonstrated success developing product visions, managing multi-quarter roadmaps, prioritizing competing initiatives, and balancing customer value, revenue, risk, and technical constraints.</li><li>Be an effective cross-functional leader who can align engineering, design, data, finance, legal, compliance, and customer-facing stakeholders around shared objectives.</li><li>Demonstrate exceptional written and verbal communication skills, with the ability to explain complex concepts, articulate trade-offs, and influence executives, technical teams, and business stakeholders.</li><li>Be comfortable navigating ambiguity, solving complex problems, making informed decisions, and maintaining execution momentum in a dynamic environment.</li><li>Experience with subscription billing, payment recovery, dunning management, payment routing, fraud and risk management, or API-based platforms is highly valued.</li><li>Familiarity with data-driven product development, AI-powered capabilities, automation, and intelligent payment workflows is an advantage.</li><li>Demonstrate a results-oriented mindset, with the ability to connect product investments to measurable improvements in revenue, payment performance, customer retention, operational efficiency, and risk reduction.</li><li>Be comfortable working in a remote-first, collaborative environment and leading initiatives across distributed, multidisciplinary teams.</li><h2>Benefits:</h2><li>
<strong>Competitive compensation:</strong>Annual base salary ranging from<strong>CAD $142,000 to CAD $181,400</strong>for Canada-based candidates, depending on experience, qualifications, skills, and geographic considerations.</li><li>
<strong>Additional compensation opportunities:</strong>Eligible employees may receive bonuses, equity, or other incentive-based compensation, where applicable.</li><li>
<strong>Flexible paid time off:</strong>An open PTO policy provides flexibility to manage time away from work.</li><li>
<strong>Company-wide days off:</strong>Quarterly Days of Disconnect give employees dedicated time to recharge together.</li><li>
<strong>Family-friendly leave:</strong>Parental leave and Pawternity Leave to support employees as their families grow.</li><li>
<strong>Comprehensive healthcare:</strong>Medical, dental, and vision coverage.</li><li>
<strong>Employee assistance program:</strong>Access to support and resources for personal well-being.</li><li>
<strong>Mental wellness benefits:</strong>Premium Calm app subscription for employees and up to four eligible dependents aged 16 and older.</li><li>
<strong>Fitness and wellness reimbursement:</strong>A quarterly allowance to support employees in their personal fitness and wellness journeys.</li><li>
<strong>Learning and development:</strong>Ongoing opportunities to strengthen product leadership skills, expand technical expertise, and pursue professional growth.</li><li>
<strong>Remote-first flexibility:</strong>Work remotely while collaborating with global teams in an inclusive, supportive environment.</li><li>
<strong>Meaningful product impact:</strong>Shape billing and collections experiences that influence revenue, customer retention, payment reliability, and business performance.</li><li>
<strong>Inclusive culture:</strong>Join a collaborative workplace that values diverse perspectives, continuous learning, innovation, and individual contributions.</li>