Program Director

<h3>Accountabilities:</h3><ul>
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<strong>Program and Project Delivery:</strong>Coordinate the planning, execution, monitoring, and completion of assigned projects and workstreams, ensuring delivery remains aligned with established objectives, timelines, scope, and quality expectations.</li>
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<strong>Planning and Scheduling:</strong>Develop and maintain integrated project schedules, define milestones and deadlines, establish priorities, and assign responsibilities to ensure coordinated execution across teams.</li>
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<strong>Resource and Team Management:</strong>Coordinate cross-functional resources, delegate tasks, and direct project team activities to maintain progress and support successful delivery.</li>
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<strong>Performance Monitoring and Reporting:</strong>Track project performance against approved plans, identify variances, implement corrective actions, and prepare status reports, dashboards, briefings, and executive-level updates for Government stakeholders and leadership.</li>
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<strong>Risk and Issue Management:</strong>Identify and manage risks, issues, assumptions, and dependencies; develop mitigation plans and escalate matters requiring leadership or Government intervention.</li>
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<strong>Stakeholder Coordination:</strong>Serve as a central point of coordination among Government stakeholders, business users, ServiceNow architects, developers, administrators, business analysts, testers, and internal leadership.</li>
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<strong>Meetings and Agile Delivery:</strong>Facilitate project meetings and Agile or SAFe ceremonies, document decisions and action items, and ensure timely follow-up and accountability.</li>
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<strong>ServiceNow Implementation Support:</strong>Coordinate requirements, release planning, deployment, and change-management activities throughout the implementation lifecycle.</li>
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<strong>Compliance and Quality Assurance:</strong>Ensure project activities and deliverables meet contractual obligations, applicable federal standards, security requirements, and organizational processes.</li>
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<strong>Continuous Improvement:</strong>Apply independent judgment and problem-solving skills to address complex delivery challenges, balance competing priorities, and support successful program outcomes.</li>
<h2>Requirements:</h2>
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<li>10+ years of progressive project management experience supporting complex IT programs or projects.</li>
<li>Demonstrated experience coordinating project delivery, establishing schedules and deadlines, assigning responsibilities, and leading cross-functional teams.</li>
<li>Strong expertise in project planning, scheduling, resource coordination, risk and issue management, status reporting, and stakeholder engagement.</li>
<li>Experience working in Agile and/or Scaled Agile Framework (SAFe) delivery environments.</li>
<li>Federal IT program experience and/or ServiceNow implementation experience strongly preferred.</li>
<li>Bachelor’s degree in Business, Information Technology, Computer Science, Project Management, or a related field.</li>
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<strong>Required certification:</strong>Project Management Professional (PMP).</li>
<li>Preferred experience supporting enterprise IT modernization initiatives or federal civilian agency programs.</li>
<li>Scrum Master, SAFe, or ServiceNow certifications are considered an advantage.</li>
<li>Ability to obtain and maintain a Public Trust clearance.</li>
<li>U.S. citizenship is required due to government contract requirements.</li>
<li>Strong leadership, communication, organization, and problem-solving skills, with the ability to manage competing priorities and coordinate technical and nontechnical stakeholders effectively.</li>
<h2>Benefits:</h2>
<ul>
<li>Opportunity to lead a complex federal enterprise ServiceNow implementation and contribute to public-sector IT modernization.</li>
<li>Professional exposure to enterprise technology delivery, Agile and SAFe methodologies, and federal IT program management.</li>
<li>Collaborative environment involving Government stakeholders, technical specialists, business users, and senior leadership.</li>
<li>Opportunity to apply independent judgment and leadership across multiple projects and workstreams.</li>
<li>Compensation details and additional benefits were not specified in the available job description.</li>
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