Program Manager, Carrier Operations & Governance

<h3>Accountabilities</h3><li>Lead highly visible, cross-functional governance programs from diagnosis and design through implementation, change management, and ongoing optimization.</li><li>Develop and operationalize policies, workflows, systems, tools, and data-driven controls that strengthen carrier operations and governance.</li><li>Build the operating model for the function, including team structures, operating cadences, standards, runbooks, frameworks, and Rules of Engagement.</li><li>Own executive reporting by preparing clear narratives, performance metrics, risks, and recommendations for senior leadership and governance forums.</li><li>Design enablement programs, training materials, and change-management frameworks that help teams adopt more disciplined, data-informed ways of working.</li><li>Use quantitative analysis, performance monitoring, and scalable data foundations to generate actionable operational and business insights.</li><li>Support analytical requests from legal, finance, investor relations, commercial, and go-to-market stakeholders, including data pulls, ad-hoc analysis, reporting, and data validation.</li><li>Own the team's Run-the-Business engine, maintaining operational momentum through recurring forums, OKR tracking, deal approval workflows, and accountability mechanisms.</li><li>Identify cross-functional dependencies, resolve operational blockers, and coordinate stakeholders to keep programs moving at the required pace and quality.</li><li>Continuously improve operational processes by mapping current-state workflows, identifying gaps, developing business cases, and translating requirements into system and technology specifications.</li><li>Help establish scalable governance practices across the carrier and wholesale supplier ecosystem while maintaining strong relationships with internal and external stakeholders.</li><h2>Requirements</h2><li>5+ years of experience in management consulting, program management, Chief of Staff, telecom, revenue operations, strategy, or business operations roles.</li><li>Demonstrated success leading highly visible, cross-functional programs involving business, technical, legal, financial, and commercial stakeholders.</li><li>Proven experience driving end-to-end process improvements by connecting policies, business processes, technology systems, and operational controls.</li><li>Hands-on experience establishing operating models, team cadences, operational documentation, runbooks, frameworks, or Rules of Engagement.</li><li>Experience designing enablement programs and supporting organizational transformation and change management.</li><li>Experience managing Run-the-Business cadences, OKR tracking, operational reporting, and recurring governance forums.</li><li>Strong process-mapping, business-case development, analytical, and problem-solving capabilities, with the ability to turn complex operational needs into practical system requirements.</li><li>Strong written and verbal communication skills, including the ability to present operational narratives, risks, metrics, and recommendations to executive-level audiences.</li><li>Proficiency with data and reporting tools such as Excel, Google Sheets, SQL, or Looker.</li><li>Ability to work collaboratively in a fast-paced, ambiguous environment while maintaining strong ownership, organization, and attention to detail.</li><li>Experience in management consulting, high-growth technology, or global telecommunications is preferred.</li><li>Six Sigma, formal program or process management, or Prosci Change Management certification is an advantage.</li><li>Experience with commercial deal desks, supplier QBRs, revenue assurance, or related operational functions is helpful.</li><li>Knowledge of A2P SMS, international voice and messaging, carrier billing, AIT/IRSF fraud frameworks, or similar telecom domains is desirable.</li><li>Familiarity with Airtable, Jira, Confluence, operational automation, Python, Coefficient, or AI-enabled productivity tools is a plus.</li><h2>Benefits</h2><li>Competitive annual salary of<strong>CAD $90,800–$113,500</strong>, depending on skills, experience, and geographic location.</li><li>
<strong>12.5% target bonus</strong>opportunity.</li><li>Remote-first work environment, with the role based in<strong>Ontario, British Columbia, or Alberta, Canada</strong>.</li><li>Competitive paid time off and generous leave programs, including parental and wellness leave.</li><li>Healthcare and wellness benefits, with offerings varying by location.</li><li>Retirement savings program and additional employer-supported benefits.</li><li>Potential eligibility for additional compensation and benefits, including incentive programs, equity grants, retirement contributions, and other wellness offerings.</li><li>Opportunities to work on high-impact, globally visible programs alongside cross-functional and senior leadership teams.</li><li>Occasional travel for project meetings, team gatherings, or other in-person collaboration.</li>