Sr. Application Support Engineer (L2)
- Work arrangement
- On-site
- Occupation
- Software & IT
- Location
- Makati City, National Capital Region, PH
- Compensation
- Not disclosed
- Apply by
- April 14, 2027
About this role
Application Supportjob description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.
Key Responsibilities
- Service Desk Support:Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
- System Monitoring:Check application health, server alerts, and log files to catch errors early.
- Troubleshooting:Diagnose software failures, database glitches, and network connectivity problems.
- Collaboration:Partner with senior engineers and developers to escalate complex bugs and test new software updates.
- Documentation:Record recurring problems and their solutions in the internal knowledge base.
Requirements
- Education:A bachelor's degree in Computer Science, Information Technology, or a related field.
- Technical Knowledge:Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
- Soft Skills:Good English communication skills to explain technical fixes to non-technical users.
- Problem-Solving:Strong logical thinking to track down the root cause of an application error.