Reservation Agent

<h3>Key Responsibilities</h3><ul>
<li>Handle new reservations, amendments, cancellations and guest enquiries.</li>
<li>Manage bookings through Property Management Systems (PMS) and online booking platforms.</li>
<li>Ensure rates, availability and guest details are accurately updated.</li>
<li>Coordinate with Operations and Housekeeping for guest arrivals and special requirements.</li>
<li>Respond professionally to guest calls, emails and booking requests.</li>
<li>Maintain accurate reservation and guest records.</li>
</ul><h3>Requirements</h3><ul>
<li>Previous experience in reservations, holiday homes, hotels or hospitality.</li>
<li>Good knowledge of PMS / reservation and booking systems.</li>
<li>Strong communication and customer-service skills.</li>
<li>Good computer and administrative skills.</li>
<li>English is mandatory; Arabic is preferred.</li>
<li>UAE holiday-home/hospitality experience is preferred.</li>
<li>Male/Female candidates can apply.</li>
</ul>