Telecalling Agent

<ul>
<li>Handle inbound and outbound customer calls, WhatsApp messages, and emails in a 24/7 operational environment.</li>
<li>Contact potential and existing customers to sell cleaning, maintenance, and AMC services.</li>
<li>Follow up on enquiries and sales leads and convert them into confirmed bookings.</li>
<li>Create and manage bookings, confirm service details, and coordinate with the operations teams.</li>
<li>Address customer concerns professionally and escalate complaints when required.</li>
<li>Maintain accurate customer records, lead status, and case updates in Salesforce.</li>
<li>Achieve assigned targets for calls, lead follow-ups, sales conversions, and service quality.</li>
</ul><h2>Requirements</h2><ul>
<li>Minimum two years of experience in telecalling, telesales, customer service, or a call centre environment. Prior call centre experience is mandatory.</li>
<li>Male candidate preferred due to the requirement for rotational and late-night shift coverage.</li>
<li>Strong spoken and written English; Arabic language skills would be an advantage.</li>
<li>Previous experience in home services, facilities management, or a similar service-based business is preferred.</li>
<li>Confident in handling sales conversations, customer complaints, and multiple communication channels.</li>
<li>Experience using Salesforce or another CRM platform is preferred.</li>
<li>Willingness to work rotational shifts based on operational requirements is critical.</li>
</ul>